Refund Policy

This Refund Policy explains what happens when a booking is cancelled or doesn’t go as planned. It applies to every booking made through RBApp.

1. Traveler-initiated cancellation

How much you get back depends on when you cancel:

• More than 7 days before start: 100% refund (less non-refundable third-party fees, if any).
• 3–7 days before start: 50% refund.
• Less than 3 days before start: Non-refundable, unless the host agrees to a refund or one of the exceptions below applies.

2. Host-initiated cancellation

If a host cancels for any reason, you receive a 100% refund. We may also issue a goodwill credit for the inconvenience.

3. Exceptional circumstances (always 100% refund)

• Severe weather, natural disaster, civil unrest, or government advisory in the experience location.
• Documented illness or injury affecting the traveler or host (medical certificate required).
• Death of a traveler or immediate family member.
• Travel restriction imposed by the destination country.
• Material misrepresentation by the host (the experience differed significantly from what was listed).

4. Mid-experience issues

If something goes wrong during an experience (safety concern, host no-show, fundamental misrepresentation), contact RBApp support within 24 hours. We will investigate and may issue a partial or full refund at our discretion.

5. How refunds are processed

• Refunds return to the original payment method.
• Most card refunds clear within 5–10 business days.
• Bank transfer refunds may take longer depending on your bank.
• RBApp service fees are refunded along with the booking total in every case above.

6. Chargebacks

Please contact us first if you have an issue. Initiating a chargeback without trying our support team usually leads to a longer, less favorable outcome, and may result in account suspension if the chargeback is found to be invalid.

7. Contact

For all refund matters, email hello@ebunex.com with your booking ID. Replies typically within 24 hours.